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  • Tom Clarkson

How to Spot a Solar Scam

In recent years, the rise of renewable energy has seen an increase in the number of solar installation companies vying for your attention. With this abundance of options, it can be challenging to discern which company is the right fit for your needs, and unfortunately there are companies out there looking to take advantage of unsuspecting customers through various types of solar scams.

Choosing the wrong company can result in headaches down the road, from subpar and unsafe installations, to non-existent customer service.

To help you navigate this process, here are some red flags to look out for when selecting a solar installation company.

Lack of Certifications

One of the first things you should check when considering a solar installation company is whether they are MCS certified (for both solar and battery installations). MCS (Microgeneration Certification Scheme) certification ensures that the company meets industry standards and regulations, giving you peace of mind that your installation will be carried out to a high standard.

Here at Optimum Electrics we're proud to be MCS accredited for both solar and battery installations.

Membership in Consumer Codes

Membership in consumer codes such as HIES (The Home Insulation & Energy Systems Quality Assured Contractors Scheme) or RECC (Renewable Energy Consumer Code) is another important factor to consider. These codes set out standards for consumer protection, including deposit protection, insurance-backed warranties, and a clear complaints procedure. Companies that are members of these codes demonstrate a commitment to ethical business practices and customer satisfaction.

We are proud members of HIES, and with this comes an unwavering commitment to each and every one of our customers to provide the highest standard of customer care, support, and transparency throughout the entire process.

Experience and Direct Communication

Consider the company's tenure in the industry. While newer companies aren't necessarily inferior, longevity often indicates stability and a proven track record. Additionally, ensure that you're speaking directly with the solar installation company rather than a sales company that outsources the work to the cheapest option out there. Direct communication with the installers allows for better clarity and accountability throughout the process.

Online Reputation and Reviews

Before committing to a solar installation company, take the time to research their online reputation. Check review platforms like Google, Yelp, or Trustpilot to see what past customers have to say about their experiences. Pay attention to recurring complaints or warning signs, such as poor installation quality, communication issues, or post-installation support.

Social Proof and Examples of Work

In addition to online reviews, browse the company's social media accounts for further proof of their work. Look for photos or testimonials from satisfied customers, as well as updates on recent projects. Don't hesitate to ask the company for examples of previous work, including photos or case studies that showcase their expertise and attention to detail.

Beware of Unrealistic Quotes

While it's tempting to opt for the lowest-priced quote, be wary if it seems too good to be true. Cheap quotes may indicate corners being cut or low-quality materials being used, which can lead to problems down the line. Remember the old adage: you get what you pay for. Investing in a quality installation upfront can save you money and headaches in the long run.

Learn from Others' Mistakes

Finally, heed the cautionary tales of others who have fallen victim to cheap installations from fly-by-night companies. We have had countless homeowners and businessowners contact us after having a cheap installation completed which subsequently doesn't work only to find out that the company has disappeared, leaving them with no recourse but to pay again for repairs or even a new system.

Established 13 years ago, Optimum Electrics boasts extensive experience in the industry, with a fully in-house solar installation team dedicated to delivering industry-leading service. As proud members of MCS and HIES, we uphold the highest standards of quality and customer protection. With 5-star ratings and a portfolio of satisfied customers, we're more than happy to share case studies showcasing our previous solar installations. For a glimpse into our latest projects and testimonials from happy customers, be sure to check out our social media accounts. With Optimum Electrics, you can trust that your solar installation will be in expert hands from start to finish.

Looking to install a solar PV system on your home or business premises? Contact our team today for expert advise and a free, no obligation quote and solar design.

01733 601698


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